Clicksendnow offers fast and affordable money transfers back home to your loved ones. We are an Authorized Dealer with Limited Authority (Level 3), approved by the South African Reserve Bank to provide this service.

You can follow this link 👉https://link-to.app/Clicksendnow to download the Clicksendnow app  on Android, Iphone and Huawei.

Unfortunately, not. You’ll need a South African number to sign up with Clicksendnow, as the app only supports numbers with the +27 country code.

It’s not a good idea. The number you use will be linked to your profile, and if it’s your friend’s number, they’ll get all your OTPs and won’t be able to use the app themselves later. We recommend using your own South African number to avoid issues.

No need to worry! Once you have your new number, just reach out to our customer support team. We’ll ask a few quick security questions to make sure it’s really you, and then help you update your number so you can access your profile again.

After downloading the app, just click on “Send Money” to start the verification process. You’ll be asked to scan your Document and your Face. Once done, the system will verify you automatically. If you have followed these steps and you are still not verified, please reach out to our Compliance team by following this link 👉 https://bit.ly/CSN_Compliance and they will assist you in getting verified.

Yes, you certainly can sign up using a foreign ID!  This will allow you to send money home without any issues. Just note that you won’t be able to purchase a Clicksendnow card if you’re signed up with a foreign ID.

No worries! Just get in touch with a Clicksendnow agent. If you don’t have one, feel free to contact customer support, we’ll connect you with a nearby agent who can assist you.

This usually means something might not have been completely clear during the process. No stress, just reach out to our compliance team using this link 👉 https://bit.ly/CSN_Compliance and they’ll help you sort it out.

If you completed the verification process and there were no errors, the app will send you an in-app message confirming you’re verified. If our support team helped you, they’ll also message you once it’s done. You can also check your status by going into the profile icon at the top right of the home screen within the Clicksendnow app.

Once you are verified then you can create a transaction in the app by following the simple steps after clicking the Send Money icon.  Alternatively you can simply send the word “Hi” to our WhatsApp line 0872405400 and follow the prompts to create an order.

When you are in the app you can choose the option of paying via any bank card, or select Pay@ and go and pay cash at one of Pay@’s retail partners. If you are sending via WhatsApp, Pay@ will be your only option to pay for your money transfer.

You have a few easy options! In the app, you can choose to pay using:

• Any bank card
• Pay@ to pay cash at selected stores (view the list here: Pay@ Partners)
• Your Clicksendnow & Flexpay card
• Or your Clicksendnow wallet

Choose what works best for you!

With Clicksendnow you can send up to R5000 per day or a total of R25 000 per month! These limits is set by the South African Reserve Bank and Clicksendnow is not authorised to increase this limit.

Don’t worry! If your beneficiary didn’t get the SMS, you can easily retrieve the collection message on our WhatsApp line. Just send “Hi” to 087 240 5400 and select the option “Cash Collection Code”. You’ll get the details instantly and can forward them to your beneficiary.

You can track the progress of your transaction from the moment you send until it is collected on the other side.  Simply click on the transaction in the history section on the app.

Purchases (POS):

• R10,000 per transaction
• R20,000 per day

ATM Withdrawals:

• R2,000 per transaction
• R5,000 per day

Retailer Withdrawals:

• R2,000 per transaction
• R2,000 per day

Account Limits:

• Balance limit: R25,000
• Monthly deposit limit: R25,000
• Monthly spend limit: R25,000

Please ensure your transactions stay within these limits. Let us know if you have any questions.

No worries! Just reach out to our customer support team. We’ll ask you a few quick security questions to confirm your identity, and then help you reset your card PIN.

Don’t worry! You can stop the card right away in the Clicksendnow app, just go to Settings and select Stop and Replace.
If there are still funds in your card account, contact our customer support team and we’ll help you move the money safely.

Your Clicksendnow card has its own unique account number, so please make sure the correct account details were used for the EFT.
Alternatively, if it has been more then 3 working days contact our customer support team so we can assist you further.

No problem! Just log into the Clicksendnow app, select your Flexpay card, and go to Settings. There you’ll see the option to view your account details anytime.

Your Clicksendnow & Flexpay card lets you:

• Send money home directly from your card.
• Tap or swipe at any Retailer.
• Shop online at any store in South Africa
• Withdraw cash at retailers
• Send money via EFT or SendImali

No, the Clicksendnow & Flexpay card can only be used within South Africa. It does not work internationally or outside SA borders.

You can top up your card in three easy ways:

• Use your unique bank account detail to transfer funds via EFT to your card.
• Deposit cash directly at an ATM.
• Instantly transfer funds from your wallet to your card through the Clicksendnow app.

If your card is inactive for too long, it may go into a negative balance. When this happens, any new deposit will first cover the negative amount.
If the card in not used for 3 Months your account will be locked and then you will have to order a new card for R100

No, each customer can only have one active Clicksendnow & Flexpay card linked to their profile. This helps keep things simple and secure.

To activate your Clicksendnow card, log into the app, tap “Activate Card,” and enter the activation code printed on the welcome letter (Behind your card).

If it still doesn’t work, please contact our customer support team for help.